FSWin Casino's Terms and Conditions
— all completely transparent

01 General Terms & Conditions

By using the FSWin Casino website, registering an account, or participating in any game, you are considered to have fully accepted these Terms and Conditions. FSWin Casino reserves the right to modify these Terms at any time. Continued use of the site after any changes take effect will be deemed acceptance of the updated Terms.

These Terms and Conditions constitute a legally binding agreement between FSWin Casino and its users. If any part of the Terms is unclear, please contact our Support team. FSWin Casino operates in accordance with the laws and regulations of Bangladesh and other applicable jurisdictions.

02 Account Register

To open an account with FSWin Casino, you must meet the following requirements:

• You must be at least 18 years of age. Accounts found to belong to minors will be closed immediately.
• You must provide your correct name, address, date of birth, and contact details at registration.
• Each individual may register only one account. Attempting to create multiple accounts may result in all associated accounts being closed.
• Your account password and login credentials must be kept strictly confidential. You must not allow any third party to access or use your account.
• FSWin Casino may request a copy of your national ID or passport at any time for verification purposes.
• The payment method linked to your account must be registered in your own name.

03 Bonuses & Promotions

FSWin Casino offers a variety of bonuses and promotions. Each bonus is subject to its own specific terms and conditions. Please read the relevant terms carefully before claiming any bonus.

• The welcome bonus applies to first-time deposits only and can be claimed once per account.
• To withdraw bonus funds, you must meet the specified wagering requirement (typically 30x–50x).
• Bonuses are generally valid for 7 to 30 days. Any unused bonus will expire at the end of this period.
• Wagering requirements also apply to winnings from free spins.
• Multiple bonuses cannot be active simultaneously unless explicitly stated in the promotion.
• FSWin Casino reserves the right to modify, suspend, or cancel any promotion at any time.
• If a bonus is misused or its conditions are violated, the bonus and any associated winnings may be cancelled.

04 Deposits & Withdrawals

The rules governing financial transactions at FSWin Casino are detailed below. All transactions are processed using secure, encrypted methods.

• The minimum deposit amount is BDT 500, and a maximum limit applies.
• Popular Bangladeshi payment methods including bKash, Nagad, and Rocket are accepted.
• Deposits are typically credited to your account instantly.
• Your account must be fully verified before submitting a withdrawal request.
• For your first withdrawal, additional documents may be requested for identity verification.
• Withdrawals are typically processed within 1–24 hours.
• The payment method used for withdrawals must match the method used for deposits.
• In the case of suspicious transactions, FSWin Casino may temporarily suspend withdrawals pending an investigation.

05 Gaming Policy

All games at FSWin Casino are conducted fairly and transparently. Every game outcome is determined by a certified Random Number Generator (RNG), which cannot be manipulated by any party.

• If a technical error affects a game result, FSWin Casino reserves the right to void the round and refund all wagers.
• In Live Casino games, the dealer's decision is final and applies equally to all players.
• If your internet connection is lost during a game, any bets already placed will remain valid.
• The RTP (Return to Player) for each game is listed in the game lobby.
• Participating in jackpot games may require a maximum bet to be placed — please refer to the individual game description.

06 Prohibited Activities

The following activities are strictly prohibited at FSWin Casino. Violations of these Terms and Conditions may result in permanent account closure.

• Using automated bots or software to play games is strictly prohibited.
• Creating multiple accounts to claim bonus offers.
• Using the platform for money laundering or any other illegal financial activity.
• Colluding with other players in an attempt to influence game outcomes.
• Attempting to hack or manipulate the platform through any form of technical exploit.
• Threatening or abusive behavior toward FSWin Casino staff.

07 Account Closure & Suspension

FSWin Casino reserves the right to suspend or permanently close an account without prior notice in the following circumstances:

• Violating the terms and conditions.
• Opening an account using false or misleading information.
• If suspicious activity is detected on your account.
• If your account has been inactive for an extended period (more than 12 months).
• Upon receipt of a court order or directive from a regulatory authority.

Users can also request account closure at any time through our support team. If there is a valid balance before the account is closed, the option to withdraw those funds will be provided.

08 Responsible Gaming

FSWin Casino is a strong advocate of responsible gaming. We want every player to enjoy gaming as entertainment — not as a source of addiction or financial hardship. FSWin Casino provides a range of tools to help you stay in control of your gaming:

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Session Limit: Set a time limit for each gaming session.
• Cooling-Off Period: Take a break from gaming for a set period of time.
• Self-Exclusion: Temporarily or permanently close your account whenever needed.

If you are struggling with problem gambling or feel you cannot control your gaming, you can seek help from our Responsible Gaming Page for assistance.

09 Dispute Resolution

If you have a dispute or complaint with FSWin Casino, please contact our Customer Support team in the first instance. We always strive to resolve issues promptly and fairly.

• An initial response will be provided within 48 hours of a complaint being submitted.
• Complex matters may take up to 7 business days to resolve.
• In the event of a technical fault in a game, server logs will be reviewed to determine the final outcome.
• You have the right to appeal FSWin Casino's decisions to the relevant international gaming authority.

10 Changes to Terms

FSWin Casino reserves the right to update these Terms and Conditions, in part or in full, at any time. For significant changes, a notice will be sent to your registered email address.

• Updated terms and conditions take effect from the date they are published.
• If you do not agree to the updated Terms, you may request to close your account.
• Continuing to use the site after any changes to the terms will be considered acceptance of the updated terms.

These Terms and Conditions were last updated in January 2026. FSWin Casino continually works to ensure that its Terms are clear, fair, and easy to understand.